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Lectures, Workshops & Video Teleconferences

"How Ophthalmology Practices Must Adjust and Evolve to Succeed With the Growth of Consumer-Directed Health Care", Memphis Eye Society and Tennessee Academy of Ophthalmology, May 2007, Memphis, TN

"What Do Your Patients Really Think? Tips and Pearls for Conducting Internal Marketing Research", Texas Ophthalmological Association (Annual Meeting), May 2005, Grapevine, TX

"Making It Harder for Payers to Manipulate Your Claims Payments", Texas Ophthalmological Association (Annual Meeting), May 2005, Grapevine, TX

"Managed Care Contracting Realities and Solutions for Podiatric Practices", Codingline 2005 Coding and Reimbursement Seminar, January 2005, Oakland, CA, New York, NY, and Los Angeles, CA

"Patient Satisfaction Surveys, Mystery Shoppers, and Focus Groups", Alcon/ASOA ophthalmic symposium, August 2004, San Antonio, TX

"OK, I'm an Eye Practice Administrator. Now What?" American Society of Ophthalmic Administrators (Annual Meeting), May 2004, San Diego, CA

"Overcoming the Fear Factor: Drop Third Party Contracts; Work Less; Earn More", American Society of Ophthalmic Administrators (Annual Meeting), San Diego, CA, May 2004

"Market Research: Patient Satisfaction Surveys, Mystery Shoppers", Association of University Professors of Ophthalmology (Annual Meeting), January 2004, Sarasota, FL

"Hot Issues in Managed Care Contracting: How to Make it Harder for Payers to Manipulate Your Payments", Virginia Society of Ophthalmology (Annual Meeting), June 2003, Virginia Beach, VA

"A Nuts and Bolts HIPAA Checklist: Are You Off on the Right Foot?" Virginia Society of Ophthalmic Medical Personnel (Annual Meeting), June 2003, Virginia Beach, VA

"A Nuts and Bolts HIPAA Checklist: Are You Off on the Right Foot?" Virginia Society of Ophthalmology (Annual Meeting), June 2003, Virginia Beach, VA

"Nasty Payer Tricks – Discounted, Delayed, and Downcoded Reimbursements", Illinois Association of Ophthalmology (Annual Meeting), March 2003, Chicago, IL

"Designing and Implementing Effective Patient Satisfaction Surveys", American Academy of Ophthalmology (Annual Meeting), October 2002, Orlando, FL

"Nasty Payer Tricks – Discounted, Delayed, And Downcoded Reimbursements", 4 State Regional Conference, September 2002, Lake of the Ozarks, MO

"Contracting and Working with Anthem and Vision Service Plan: Negotiations or Ultimatums?" Connecticut Society of Eye Physicians (Annual Meeting), June 2002, Plantsville, CT

"Designing and Implementing Effective Patient and Referring Physician Surveys", American Society of Ophthalmic Administrators (Annual Meeting), June 2002, Philadelphia, PA

"Discounted, Delayed, and Downcoded Reimbursements: Nasty Payor Tricks", American Society of Ophthalmic Administrators (Annual Meeting), June 2002, Philadelphia, PA

"Getting Ready for HIPAA: From Reception Window to Check-Out", Tennessee Ophthalmology Personnel Society (Annual Meeting), May 2002, Franklin, TN

"Nasty Payer Tricks -- Discounted, Delayed, and Downcoded Reimbursements", Iowa Academy of Ophthalmology (Annual Meeting), April 2002, Des Moines, IA

"Designing and Implementing Effective Patient Surveys", Utah Ophthalmological Society (Annual Meeting), February 2002, Salt Lake City, UT

"Nasty Payer Tricks -- Discounted, Delayed, and Downcoded Reimbursements", Utah Ophthalmological Society (Annual Meeting), February 2002, Salt Lake City, UT

"Hidden Traps In Your Managed Care Contracts", Utah Ophthalmological Society (Annual Meeting), February 2002, Salt Lake City, UT

"Nasty Payer Tricks -- Discounted, Delayed, and Downcoded Reimbursements", Washington Academy of Eye Physicians and Surgeons (Annual Scientific Meeting), September 2001, Portland, OR

"Designing and Implementing Effective Surveys", Washington Academy of Eye Physicians and Surgeons (Annual Scientific Meeting), September 2001, Portland, OR

"What to Do When Leaving a Managed Care Plan: Your Rights and Responsibilities Upon Termination", Florida Society of Ophthalmic Administrators, June 2001, Brandon, FL

"What to Do When Leaving a Managed Care Plan: Your Rights and Responsibilities Upon Termination", Novartis Ophthalmics, special presentation at American Society of Cataract and Refractive Surgery (Annual Meeting), April 2001, San Diego, CA

"Nasty Payor Tricks -- Discounted, Delayed, and Downcoded Reimbursements", American Society of Ophthalmic Administrators (Annual Meeting), April 2001, San Diego, CA

"Hidden Traps In Your Managed Care Contracts", American Society of Ophthalmic Administrators (Annual Meeting), April 2001, San Diego, CA

"Third Party Vision Plans: Sorting Out the Good, the Bad, and the Ugly", SECO 2001 (Annual Meeting), February 2001, Atlanta, GA

"Managed Care Contracting: Protecting Your Interests When Opportunity Knocks", SECO 2001 (Annual Meeting), February 2001, Atlanta, GA

"Helping the Ophthalmology Office Staff Deal with the Administrative Hurdles of Managed Care", Novartis Ophthalmics National Sales Meeting, January 2001, Wailea, HI

"What to Do When Leaving a Managed Care Plan: Your Rights and Responsibilities Upon Termination", Maryland Society of Eye Physicians and Surgeons (Annual Meeting), December 2000, Columbia, MD

"Third Party Vision Plans: Sorting Out the Good, the Bad, and the Ugly", Ophthalmology Management Magazine (Dispensing Ophthalmology Conference), November 2000, Phoenix, AZ

"Downcoding and Prompt Payment Problems", CIBA Vision (special presentation at AAO Annual Meeting), October 2000, Dallas, TX

"Third Party Vision Plans: Sorting Out the Good, the Bad, and the Ugly", William Paterson University and Quantum Optical, October 2000, Cherry Hill, NJ

"Third Party Vision Plans: Sorting Out the Good, the Bad, and the Ugly", William Paterson University and Quantum Optical, September 2000, Wayne, NJ

"Hidden Traps In Your Managed Care Contracts", American Society of Ophthalmic Administrators (Annual Meeting), May 2000, Boston, MA

"Surviving Managed Care: Contracting Issues for the Millennium", Florida Society of Ophthalmology (Annual Meeting), September 1999, Bal Harbor, FL

"Managed Care Contracting for Opticians", William Paterson University and Quantum Optical, September 1999, Cherry Hill, NJ

"Evaluating the Financial Viability of Managed Visioncare Plans", William Paterson University and Quantum Optical, September 1999, Cherry Hill, NJ

"Key Contractual Provisions In Maturing Managed Care Markets", Vanderbilt University School of Medicine and Tennessee Academy of Ophthalmology (Annual Meeting), June 1999, Nashville, TN

"Evaluating the Financial Viability of Managed Visioncare Plans", William Paterson University and Quantum Optical, April 1999, Wayne, NJ

"Managed Care Contracting for Opticians", William Paterson University and Quantum Optical, April 1999, Wayne, NJ

"Provider Compensation Under Capitation and other At-Risk Arrangements", American Society of Ophthalmic Administrators (Annual Meeting), April 1999, Seattle, WA

"Key Contractual Provisions In Maturing Managed Care Markets", American Society of Ophthalmic Admin. (Annual Meeting), April 1999, Seattle, WA

"Capitation and Contracting for Ophthalmology Services", American Academy of Ophthalmology (Annual Meeting), November 1998, New Orleans, LA

"Physician Compensation Models Roundtable", American Academy of Ophthalmology (Annual Meeting), November 1998, New Orleans, LA

"Evaluating Vision and Eyecare Plans: Know When to Say "No,"" Arkansas/Oklahoma Societies Regional Fall Meeting, September 1998, Ridgedale, MO

"Key Contractual Provisions In Maturing Managed Care Markets", Arkansas/Oklahoma Societies Regional Meeting, September 1998, Ridgedale, MO

"Hidden Traps In Your Managed Care Contracts", Illinois Association of Ophthalmology (Practice Administrator Workshop), August 1998, Oak Brook, IL

"Contact Capitation: Think Together or Sink Together", Barkan Society (Annual Meeting), May 1998, Carmel, CA

"Provider Compensation Under Capitation and other At-Risk Arrangements", American Society of Ophthalmic Administrators (Annual Meeting), April 1998, San Diego, CA

"Capitation for Medical/Surgical Ophthalmology", American Academy of Ophthalmology (Annual Meeting), October 1997, San Francisco, CA

"Developing Capitation Rates", Kevin Hill Seminar In Ophthalmology (Colby College), July 1997, Waterville, ME

"Negotiating Strategies for Capitation", Kevin Hill Seminar In Ophthalmology (Colby College), July 1997, Waterville, ME

"Capitation Contracting", Kevin Hill Seminar In Ophthalmology (Colby College), July 1997, Waterville, ME

"Managed Care Contract Evaluation", Kevin Hill Seminar In Ophthalmology (Colby College), July 1997, Waterville, ME

"Mock Capitation Negotiation Workshop", Kevin Hill Seminar In Ophthalmology (Colby College), July 1997, Waterville, ME

"Capitation: Perceptions and Realities in the Marketplace", Arizona Ophthalmological Society (Annual Meeting), June 1997, Tucson, AZ

"Managed Care Contracting (Avoiding Traps, Landmines, and other Nasty Surprises)", Arizona Ophthalmological Society (Annual Meeting), June 1997, Tucson, AZ

"Managed Care Issues for the Office Staff", Virginia Society of Ophthalmology Medical Personnel (Annual Meeting), May 1997, McLean, VA

"Managed Care Contracting (Avoiding Traps, Landmines, and other Nasty Surprises)", Virginia Society of Ophthalmology (Annual Meeting), May 1997, McLean, VA

"Contact Capitation: Risk Contracting Comes to Tidewater", IPA of Southeastern Virginia, May 1997, Norfolk, VA

"Responding to a Payor's Take-It-or-Leave-It Payment Offer", Barkan Society (Annual Meeting), April 1997, Napa CA

"Current Issues in Managed Care: Contracting, Medicare and Medicaid, Bottom-Line Costs", Iowa Academy of Ophthalmology (Annual Meeting), April 1997, Cedar Rapids, IA

"Managed Care: Everything You Didn't Know About... But Should Have", University of Texas Houston Medical School (all day symposium), April 1997, Houston TX

"Responding to a Payor's Take-It-or-Leave-It Payment Offer", Connecticut Society of Eye Physicians (Annual Meeting), December 1996, Berlin, CT

"Ophthalmic Carve-Outs: Making a Case to Healthplans and Primary Care Physicians", Connecticut Society of Eye Physicians (Annual Mtg.), December 1996, Berlin, CT

"Advanced Contract Analysis and Strategies", American Academy of Ophthalmology (Annual Meeting), October 1996, Chicago, IL

"Capitation for Medical-Surgical Ophthalmology", American Academy of Ophthalmology (Annual Meeting), October 1996, Chicago, IL

"Capitation for Vision Care", American Academy of Ophthalmology (Annual Meeting), October 1996, Chicago, IL

"Managed Care Roundtable -- Capitation", American Academy of Ophthalmology (Managed Care Forum), October 1996, Chicago, IL

"Managed Care Contract Negotiation: Pearls and Pitfalls", National Medical Association 101st Annual Convention and Scientific Assembly, July 1996, Chicago, IL

"Current Capitation Concepts: Commercial and Medicare Populations", National Medical Association 101st Annual Convention and Scientific Assembly, July 1996, Chicago, IL

"Successful Capitation Contracting: It All Begins with Data", University Of Texas, Houston Medical School, June 1996, Houston, TX

"Capitation Landmines: Demographics and Included / Excluded Services", University of Texas, Houston Medical School, June 1996, Houston, TX

"Taking Capitation to the Next Level: Advanced Survival Techniques", EyeTech 96 (ophthalmic industry conference), April 1996, Chicago, IL

"Managed Care Contracting: Avoiding Traps, Land Mines, and other Nasty Surprises", EyeTech 96 (ophthalmic Industry conference), April 1996, Chicago, IL

"Capitating Vision Care", American Academy of Ophthalmology (Annual Meeting), November 1995, Atlanta, GA

"Physician Compensation in a Managed Care Setting", American Academy of Ophthalmology Sub-Specialty Day (Annual Meeting), October 1995, Atlanta, GA

"Capitation: Soup to Nuts for Vision Care and Med/Surg Ophthalmology", Medical Group Management Association, Ophthalmology Assembly (Annual Conference) October 1995, New Orleans, LA

"Fundamentals of Capitation", San Diego Eye Bank Current Concepts In Ophthalmology (Annual Meeting) August 1995, San Diego, CA

"Managed Vision and Eye Care: Contract Analysis and Capitation", Alabama Academy of Ophthalmology (Annual Meeting), July 1995, Panama City, FL

"Managed Care Contract Analysis and Fundamentals of Capitation", Connecticut Society of Eye Physicians (Annual Meeting), June 1995, Farmington, CT

"Capitating Vision Care, Capitating Medical Surgical Care", American Academy of Ophthalmology (teleconference), May 1995, Dallas, TX

"Developing and Evaluating a Good Vision Benefit Program", Institute For International Research (Managed Care conference), February 1995, San Francisco, CA

"Capitating Vision and Eye Care", Washington D.C. Ophthalmological Society (state society meeting) January 1995, Washington, D.C.

"How to Choose the Right Network", American Academy of Ophthalmology (teleconference), December 1994, Dallas, TX

"Capitating Vision Care", American Academy of Ophthalmology (Annual Meeting), November 1994, San Francisco, CA

"Joining an Ophthalmology Network", California Association of Ophthalmology (executive committee planning meeting), October 1994, San Francisco, CA

"Advocacy Opportunities are Where Your Find Them", American Academy of Ophthalmology (Managed Care advocacy meeting), October 1994, San Francisco, CA

"Developing and Evaluating a Good Vision Benefit Program", Institute For International Research (Managed Care conference), September 1994, McLean, VA

"Managed Care Forum", American Academy of Ophthalmology (Summer Institute), August 1994, Seattle, WA

"Preparing for Tomorrow -- Getting Ready for Managed Care", Washington Academy of Eye Physicians and Surgeons (Annual Meeting), May 1994, Seattle, WA

"Capitation for Ophthalmology -- Risks and Rewards", American College of Surgeons (Managed Care conference), May 1994, San Francisco, CA

"What are Physicians Asking the Academy"? American Academy of Ophthalmology (Mid Year Forum), April 1994, Chicago, IL

"Dental and Vision Benefits: Marketing and Cost Management Issues", Group Health Assoc. of America (Managed Care conference), March 1994, San Francisco, CA

"How Do You Identify and Contact Decision-Makers"? American Academy of Ophthalmology (Managed Care advocacy meeting), March 1994, Dallas, TX

"Preparing for Managed Care", Ophthalmology Society of the Redwood Empire (Managed Care workshop), January 1994, Santa Rosa, CA

"Managed Vision and Eye Care: The Challenge from Organized Optometry", American Academy of Ophthalmology (Annual Meeting), November 1993, Chicago, IL

"Managed Care Contract Analysis", California Association of Ophthalmology (Managed Care conference), October 1993, San Francisco, CA

"Managed Care Contract Analysis: The Good, the Bad, and the Ugly", Washington State Medical Association (Annual Meeting), September 1993, Seattle, WA

"Managing HMO Benefit Programs in Pharmacy, Dental, And Vision", Group Health Assoc. of America (Managed Care conference), April 1992, New Orleans, LA

"Current Trends in Managed Care", Los Angeles County Optometric Society (executive committee meeting), February 1992, Los Angeles, CA

"Managed Eye Care -- The Window of Opportunity", American Optometric Association (Managed Care conference), March 1991, Houston, TX

"Alternative Delivery Systems -- What the New Graduate Needs to Know", Southern California College of Optometry (senior class lecture), July 1990, Fullerton, CA

"Innovations in Product and Benefit Design", Group Health Association of America (Managed Care conference), September 1989, Phoenix, AZ

"Utilization Management: Responding to New Challenges", Group Health Association of America (Managed Care conference), September 1989, San Diego, CA

"Utilization Management: Responding to New Challenges", Group Health Association of America (Managed Care conference), July 1989, Philadelphia, PA

"HMOs and Vision Delivery: Opportunity or Lockout?" Vision Expo (ophthalmic industry conference), March 1988, Los Angeles, CA

"Dr. Irving Bennett's State of the Industry Panel", Optifair (ophthalmic industry conference), September 1987, Los Angeles, CA

"Managing Specialty Services in an HMO", Group Health Association of America (Managed Care conference), December 1986, Washington D.C.

"Organizing Optometric Provider Panels", American Optometric Association (Managed Care conference) November 1986, St. Louis, MO

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